Terms of Service

These Terms of Service ("Terms") govern your access to and use of the onzen website, online store, and related services (collectively, the "Services").

Throughout these Terms, "onzen", "we", "us", and "our" refer to onzen.

By accessing or using our Services, including placing an order through our online store, you agree to these Terms and the policies referenced herein, including our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy.

Please read these Terms carefully before using our Services.

1. Eligibility and Use of the Services

By using our Services, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable to you.

When placing an order or otherwise using our Services, you agree to provide accurate, current, and complete information, including your contact, billing, payment, and shipping information.

You may use our Services only for lawful purposes and in accordance with these Terms.

2. Products

We make reasonable efforts to describe and present our products accurately, including their colors, materials, dimensions, textures, and other characteristics.

However, colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, and photography.

Many onzen products are made using natural materials and traditionally woven textiles. Due to the nature of these materials and production processes, slight variations in color, weave, texture, transparency, dimensions, and finishing may occur between individual pieces.

Natural variations and minor irregularities inherent to the fabric or hand-finishing process are part of the individual character of each piece and are not considered defects.

This does not affect your rights where a product is defective, damaged, materially different from its description, or otherwise does not conform to your order.

We may modify or discontinue products, designs, specifications, or availability from time to time. Any such changes will not affect orders that have already been accepted unless otherwise agreed with you or required by law.

3. Orders

When you place an order through our online store, you are making an offer to purchase the selected products.

An order is considered accepted when we confirm the order and successfully process the applicable payment.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of payment failure, suspected fraud, incorrect pricing or product information, stock unavailability, shipping restrictions, or other legitimate operational reasons.

If we cancel an order after payment has been made, we will refund the applicable amount to your original payment method.

Please review your order carefully before submitting it. If you wish to cancel or modify an order, please contact us as soon as possible. Once an order has been prepared or dispatched, we may not be able to accommodate changes or cancellations.

Nothing in this section limits any cancellation, return, refund, or other rights available to you under applicable consumer protection laws.

4. Prices and Payment

Product prices are displayed on our website in the applicable currency.

Prices and any applicable taxes or charges will be displayed as required by applicable law. Shipping charges and other applicable costs will be shown at checkout where applicable.

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country. Please refer to our Shipping & Delivery Policy for further information.

Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted.

You agree to provide accurate and complete payment information and confirm that you are authorized to use the payment method provided for your order.

5. Shipping and Delivery

Orders are shipped in accordance with our Shipping & Delivery Policy.

Delivery dates and transit times provided on our website are estimates unless expressly stated otherwise. Delivery may be affected by customs processing, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

Please ensure that your shipping information is complete and accurate when placing an order.

Nothing in this section excludes or limits any rights available to you under applicable consumer protection laws.

6. Returns, Exchanges and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Our policies are intended to operate alongside applicable consumer protection laws. Nothing in these Terms or our Return & Refund Policy excludes, restricts, or limits any statutory rights or remedies that cannot legally be excluded or limited.

7. Intellectual Property

Unless otherwise stated, the content available through the Services, including the onzen name, logo, branding, product designs, photographs, images, graphics, text, videos, layouts, and other materials, is owned by or licensed to onzen and is protected by applicable copyright, trademark, design, and other intellectual property laws.

You may access and use our website and its content for personal and non-commercial purposes only.

Without our prior written permission, you may not reproduce, copy, distribute, modify, republish, commercially exploit, or otherwise use our content except where permitted by applicable law.

Nothing in these Terms grants you ownership of or any license to our intellectual property except for the limited right to access and use the Services in accordance with these Terms.

8. Third-Party Services and Links

Our Services may contain links to or integrate services provided by third parties, including payment providers, shipping providers, social media platforms, and other service providers.

We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, or independent terms.

Your use of third-party services may be subject to separate terms and policies provided by those third parties.

9. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

However, purchases made through our store are transactions directly between you and onzen. Shopify is not the seller of the products offered by onzen.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, losses, or damages arising solely from products purchased directly from onzen.

10. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Because our online store is hosted by Shopify and may use other third-party service providers, certain personal information may be processed by Shopify or other providers as necessary to operate our store, process payments, fulfill orders, provide customer support, and otherwise provide the Services.

Please review our Privacy Policy for further information about how personal information is collected, used, stored, shared, and protected.

11. Reviews and Feedback

If you voluntarily submit a review, comment, suggestion, photograph, or other feedback to us, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.

Where you submit content specifically for publication, such as a product review, you grant onzen a non-exclusive, worldwide, royalty-free right to display and reproduce that content for the purpose of operating and promoting our Services.

We may remove or decline to publish content that is unlawful, misleading, abusive, infringing, or otherwise inappropriate.

Nothing in this section transfers ownership of your original content to onzen.

12. Errors and Availability

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, occasional errors or omissions may occur in product descriptions, pricing, availability, shipping information, promotions, or other website content.

Where an obvious error occurs, we may correct the information and, where reasonably necessary, contact you regarding an affected order.

If we are unable to fulfill an order because of an error, stock issue, or other reasonable cause, we may cancel the affected order and provide a refund for any amount already paid.

Nothing in this section affects rights that you may have under applicable law.

13. Prohibited Uses

You may not use our Services:

• for any unlawful or fraudulent purpose;

• to infringe the intellectual property, privacy, or other rights of onzen or any third party;

• to submit false, misleading, abusive, defamatory, or unlawful content;

• to introduce viruses, malicious code, or other harmful technology;

• to interfere with or attempt to compromise the security or operation of our website;

• to collect personal information about others without lawful authorization; or

• to reproduce, scrape, copy, or commercially exploit substantial portions of our website or content without our permission, except where permitted by applicable law.

We may restrict or suspend access to the Services where reasonably necessary to prevent unlawful activity, fraud, security threats, or material violations of these Terms.

14. Liability

We make reasonable efforts to provide our Services accurately, securely, and reliably. However, we cannot guarantee that our website will always be available, uninterrupted, or free from technical errors.

To the extent permitted by applicable law, onzen will not be responsible for indirect or consequential losses arising from circumstances that we could not reasonably foresee or control.

We are also not responsible for delays or failures caused by circumstances outside our reasonable control, including disruptions to telecommunications networks, third-party service failures, carrier disruptions, customs delays, severe weather, natural disasters, or similar events.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms excludes, restricts, or limits any mandatory consumer rights or remedies available to you under applicable law.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Korea.

However, if you are a consumer residing outside the Republic of Korea, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your country or region of residence.

Any dispute relating to these Terms or the Services will be handled in accordance with applicable laws and jurisdictional rules.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable legal requirements.

The most current version will be available on this page.

Where required by applicable law, we will provide notice of material changes before they take effect.

Unless otherwise required by law or agreed with you, changes to these Terms will not retroactively alter the terms applicable to orders that were already accepted before the changes took effect.

17. General

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies referenced herein, constitute the agreement between you and onzen regarding your use of the Services and purchases made through our online store, subject to any rights that cannot be excluded under applicable law.

18. Contact

If you have any questions regarding these Terms of Service, please contact us at:

onzen
Email: general@onzen.store
Business address: [INSERT BUSINESS ADDRESS]
Business registration number: [INSERT BUSINESS REGISTRATION NUMBER]